问：你好，我原来的网站被攻击，迁移后后台无法访问，请协助谢谢！,原来的网站被攻击迁移后后台无法访问
答：您好，这边测试可以打开的，http://www.bjqhygwx.com/liucun168 是无法登陆进去吗，这边查看您数据库数据没有转移过来，数据库配置文件的数据库信息填写的之前的数据库，请将数据库数据导入到现在这个主机赠送的数据库里，然后再修改下截图这个文件里的数据库信息，非常感谢您长期对我司的支持！
问：我是购买的模板，不太懂，能否帮助处理？谢谢
答：您好，上传的只有网站文件没有数据库，程序中连接的数据库对应主机已过期删除了，您是否有单独的mysql备份如果有可以
问：我电脑没有备份，离现在最近的可以使用，感谢感谢
答：您好，用最近的备份 为您恢复了，请检测。 建议定期备份数据到本地https://www.west.cn/faq/list.asp?unid=814,非常感谢您长期对我司的支持!
问：验证码有些问题
答：您好
问：感谢售后工程师，百忙中深夜帮我处理问题，再次感谢！祝您工作愉快
答：您好
不客气,祝您圣诞节愉快,天天开心,本工单完结,若有其他问题,请重新提交新的工单,非常感谢您长期对我司的支持!
问：
答：您好，我司测试文件管理可以正常打开的，您现在具体遇到了什么问题，可以详细说明下提供相关报错截图给我司查看下，同时您也可以试下直接ftp连接上传,非常感谢您长期对我司的支持!
问：我这边无法打开文件管理，cuteFTP也登录不了，数据库远程无法访问
答：您好
问： *** CuteFTP 8.3 – build Aug 25 2008 ***
STATUS:> [2020/12/25 21:37:15] Getting listing \”\”…STATUS:> [2020/12/25 21:37:15] Resolving host name anchi666666.gotoftp3.com…STATUS:> [2020/12/25 21:37:15] Host name anchi666666.gotoftp3.com resolved: ip = 127.0.0.1.STATUS:> [2020/12/25 21:37:15] Connecting to FTP server… anchi666666.gotoftp3.com:21 (ip = 127.0.0.1)…ERROR:> [2020/12/25 21:37:36] The connection failed due to an error or timeout. 1) Verify that the destination IP address is correct. 2) Increase the connection timeout threshold under Global Settings | Connection. 3) Switch to the opposite data connection type (PASV or PORT) under Site Settings | Type tab. 4) Verify that the problem is not local by trying to connect to an alternate server. 5) If a server name was used, verify it resolves to the correct address. 6) If using a local server table for server name resolution, check to see that it doesn\’t resolve to an obsolete address. 7) Try pinging the address. 8) If you are using a router, verify the router is up and running (check by pinging it and then ping an address outside of the router). 9) Do a traceroute to the destination to verify all routers along the connection path are operational. 10) Verify that your subnet mask is setup properly. 11) Verify that your local software or hardware firewall is not blocking outbound connections originating from CuteFTP. 12) Verify that your anti-virus software is not at fault (try disabling it).
答：您好，请直接访问下127.0.0.1看看是什么提示？反馈下页面截图,非常感谢您长期对我司的支持!
问： *** CuteFTP 8.3 – build Aug 25 2008 ***
STATUS:> [2020/12/25 21:56:20] Getting listing \”\”…STATUS:> [2020/12/25 21:56:20] Connecting to FTP server… 127.0.0.1:21 (ip = 127.0.0.1)…ERROR:> [2020/12/25 21:56:41] The connection failed due to an error or timeout. 1) Verify that the destination IP address is correct. 2) Increase the connection timeout threshold under Global Settings | Connection. 3) Switch to the opposite data connection type (PASV or PORT) under Site Settings | Type tab. 4) Verify that the problem is not local by trying to connect to an alternate server. 5) If a server name was used, verify it resolves to the correct address. 6) If using a local server table for server name resolution, check to see that it doesn\’t resolve to an obsolete address. 7) Try pinging the address. 8) If you are using a router, verify the router is up and running (check by pinging it and then ping an address outside of the router). 9) Do a traceroute to the destination to verify all routers along the connection path are operational. 10) Verify that your subnet mask is setup properly. 11) Verify that your local software or hardware firewall is not blocking outbound connections originating from CuteFTP. 12) Verify that your anti-virus software is not at fault (try disabling it).
问：
答：您好
请直接浏览器访问下 127.0.0.1 这个ip看是否有显示,请截图,若可以访问到这个ip,我们为您更换到这台服务器上使用,,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!
问： ***
问：原来网站又能访问
答：您好
从您截图看您本地可以访问到127.0.0.1ip,我们可以为您更换到这台服务器,请回复确认下 ,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!
问：
问：确认
答：您好，已经更换，数据迁移 中，请过30分左右完成更新后再试,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!
